Automate. Scale. Runwell.
AI & automation systems
01 What we build
Runwell designs and engineers the AI and automation systems a business runs on — pipelines, agents, integrations and the runtimes that keep them alive.
02 The problem
03 What Runwell does
Root cause from evidence — the payload read at every hop, not guessed.
The minimum change, applied on an isolated copy, verified before and after.
New pipelines designed from the problem — idempotent, rate-aware, observable.
Guardrails, caching, deterministic fallbacks and a runtime that self-checks.
04 Method
The system as it actually runs — inputs, edges, the parts nobody documents.
The failure reproduced and traced to a single root cause.
The fix or the build, on an isolated copy, with real error paths.
Handed back for you to validate and import into your own environment.
Runtimes, health checks and backups so it survives its author moving on.
05 Example
A form-to-CRM automation had started dropping every third contact. No error, no alert — the run reported success.
// before — double-encoded, silently rejected on retry body: JSON.stringify(JSON.stringify(payload)) // after body: JSON.stringify(payload)
One unnecessary serialization step. Removed, then validated against three cases: nominal, empty body, malformed field.
06 Where this goes
The same discipline applied earlier: designing the automation and AI architecture a team builds on, and staying on to keep it sound as it grows.
In development
07 Engagements
Fixed price, agreed before any work begins. No hourly billing, no scope drift. Larger builds and advisory are quoted separately.
Multiple systems, ongoing work or a full build — describe it in the brief and we’ll scope it.
08 Questions
No. The standard engagement works from an exported workflow file and the error context you provide. Direct account access is out of scope.
No. Every engagement is handled in writing — it keeps the work traceable and the turnaround fast.
We tell you before you pay. If the export and error context can’t support a confident diagnosis, we say so and point at what would.
Never. All work happens on an isolated copy. You import and validate the corrected system in your own environment.
A corrected export, a before/after test report, and a short written note explaining the root cause and the change.
Yes. New pipelines, agents and runtimes are scoped and quoted separately — describe it in the brief.
Send the export and the error. Get a diagnosis back.